As companies grow and technologies change, the landscape of applications, hardware, and processes can undergo a drastic change. There must be a methodology in place for optimizing processes and minimizing IT setbacks to provide the improved productivity technology is intended for. Here are four ways of streamlining your IT framework.
1. Identify and Document
While business mainly requires getting things up and running, it’s essential to investigate. Isolate the issue and take the time to look for the root cause. Applications today are running on a complex architecture. Taking the extra time to diagnosis, test, and document discovery of the point of failure will help your team prevent the problem from recurring.
2. The User Experience Is Essential
End-user satisfaction is paramount. Maintenance issues like upgrades and deployment are bound to be frequent events, so it’s important that procedures ensure maintenance is carried out smoothly. Good planning requires consideration for the user experience in both actions and results. Every organization has a trouble ticket system, which can be a vital resource in tracking user issues, problem resolution, priorities, and underlying causes.
3. Monitor Issues
Just because a data file in queue loaded slowly yesterday doesn’t mean it always loads slow. Real-time information on running applications is often essential to identifying and correcting issues. A great time- and trouble-saver are to enlist the aid of an Ottawa IT support company—also known as a managed services provider—that can provide 24/7 monitoring and recommend or design solutions, not to mention a variety of other services, such as support, security, and consultation on IT projects. It’s also cost-effective—consider a flat monthly fee versus the fact that top developer salaries neared $150,000 a year by the beginning of 2015.
IT departments can spend a lot of time sifting through code or being overwhelmed with administrative tasks like changing user permissions. When faced with a challenge, it helps to step back from the minutia and view the overall process. Sometimes ongoing or related issues can be corrected with scripts or 3rd-party utilities. You should also be aware that changing even a single setting could affect performance. For every change made, the next step is to monitor its impact on processes.
These are just some of the ways to streamline IT processes and make your system framework easier to work with in the future. But if you find yourself struggling to cope with both maintenance and development, it may be time to call for help.