For a business to thrive, it needs to be managed and organised properly. True success comes from a great amount of preparation and the way you administer company data and information. As your business continues to grow, it becomes more crucial to maintain this material and boost customer satisfaction. This is where IT solutions come in handy. Thanks to the constant development of tech-related tools, there’s a software or system plan that can do the hard work for you. Well, most of it anyway.
Regardless of whether you’re a small or large corporation, every business owner should implement vital technology solutions. But the decisions around the best systems to manage your expanding operations can be time-consuming. The latest tech-systems need to be a part of your firm and integrated properly if you want to stay ahead of competitors, process business data efficiently and keep your finger on the pulse with the latest developments. Here’s a few we’ve handpicked that should be implemented today:
1. Business Continuity Plan
As a business owner, you need to be proactive and think ahead to eliminate any potential problems. A business continuity plan is a vital way to consider risks and avoid them. This plan is in place to give you a detailed understanding of how your customers’ need to be served, despite what the market or industry might throw at you. Continuity plans are created to ensure your business stays running during downtime disasters. Issues like outages, down IT systems, bad publicity or loss of data from natural or man-made causes can be catastrophic and costly to companies.
Business owners need to have peace of mind that their investment is protected during these times. If a continuity plan isn’t in place to manage these threats strategically, companies can face brand damage, loss of competitive edge, employee morale and loss of customer loyalty. This plan will force you to review weaknesses and threats, focus on the ‘what if’s’ and have a plan of attack should disaster strike.
2. New CRM System
Customer Relationship Management (CRM) software is an essential part of any successful firm. These systems are beneficial for reducing costs, boosting business processes, encouraging better-informed decision making and reduces staff time looking for information. Investing in a new CRM system gives you access to a reliable storage and data retrieval system that eliminates the need for paper records and is something every business should implement.
The latest CRM systems are easy to use and give you access to information fast. This reassures better service delivery within the firm, allows everything to be logged and shared electronically and plans your tasks ahead proactively. If you’re planning on migrating from an old CRM system to a new one, understand exactly what features you’ll need, make sure it’s mobile friendly and examine how it’ll improve efficiency by trying before you buy. An essential feature to look out for is one with strong behind-the-scenes cleaning tools to keep the database better maintained. This keeps the system from failing and ensures it stays streamlined. Don’t forget to offer staff training after the migration, so everyone is comfortable working the new system.
3. Web-based Assets
If you’re not taking advantage of web-based tools, then you’re well behind times! But which ones are best for your business? Your company – big or small – should have a strong online presence. A well-designed website and active social media accounts are good starting points, but they need a plan behind them to strive. Online networking is one of the best and most cost-effective ways to win new business. You should be staying on top of relevant platforms like Facebook, LinkedIn, Twitter and Instagram to keep your brand in the forefront of your customer’s minds.
Put a content marketing strategy in place for both your website and social media platforms. All good websites will have fresh and relevant content to help establish yourself as an industry leader. To be recognised by major search engines like Google and ensure your audience are finding your site easily, it can be worthwhile investing in Search Engine Optimisation (SEO). This will help in optimising your site and content for both your audience and search engines. To manage all your social media channels under the one roof, give Hootsuite, TweetDeck or SproutSocial a try.
4. ERP Software
Enterprise Resource Planning is a process management software every business owner should have their hands on. As your company grows, it’s harder to manage finances, inventory, accounting, corporate data and essential stats like average sales margins. ERP allows you to monitor key performance metrics, day-to-day sales, customer information, financial reporting and maximises the value of vital resources. Opting for a cloud-based ERP system will integrate with your current IT structures and save you and your employees a lot of time and money down the track. How do you know if your business needs ERP? Find out here.
5. Cloud Computing
Cloud technology is taking the world by storm. Being able to access applications and data through the internet is transforming the way companies do business. The biggest advantage of moving over to the cloud is cost reduction. Hardware costs are reduced, data security is increased with cloud computing’s ongoing developments, and it allows you to work remotely – anytime, anywhere.
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