Author: Anica Oaks

How to Design Customer Service Policies That Will Impress Your Clients

If a business does not already have a customer service policy, it is time to start putting one together right away. Being able to give the best customer satisfaction is simplest when both the customers and employees know what to expect. The policy needs to be rigid and official for its employees, so the number of mistakes and misunderstandings will be reduced. It helps to establish consistency with the customers and the employees no matter what kind of business it is or where it is done. Also, a customer policy acts as a shield by giving customers clear remedies...

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More Than Clocking In: 5 Keys to Creating a Superior Work Culture

If you were to ask candidates what would be their ideal job, you’d likely find that a good company to work for is just as important as wages or benefits, if not more so. It can be taken for granted that everyone wants to enjoy their job more. An essential part of that is developing a positive environment where people can thrive in ways beyond simply earning a paycheck. Here are your keys to developing a better company culture. 1. Have a Company Mission Your company should have a clear mission, whether it’s bringing affordable services to the elderly...

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How to Respond When a Business Partner Fails to Pay up

Adding a partner to your business can be a lucrative step if you want to increase your profits or share responsibility for the company. When that partner fails to uphold his or her end of the financial bargain, you must decide what actions to take to minimize your losses. Protect your business by utilizing any of these options when your business partner fails to pay up. Renegotiate the Terms Your partner may feel at a disadvantage in the contract with you. Depending on this person’s arguments, you might renegotiate the terms and reach a better agreement. Before you make any concessions or establish new demands of your own, you should listen closely to what your partner says to you. It may help you to have an objective third-party in the negotiations with you so that you have a reliable outside opinion on which to rely for guidance. Get Legal Help If the partner reneged out of malice or spite or simply did not have the money to pay up, you can pursue compensation by retaining legal help first. A business collections lawyer can send out letters, make phone calls, and establish other means of communication to affirm and target the debt. The attorney can also secure pre-mediation through the courts such as asking for a garnishment or lien on the partner’s assets and income. Legal counsel can step in...

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6 Best Workers’ Compensation Claim Practices for Businesses

Business owners should not approach workers’ compensation solely as a mandatory requirement or a compliance issue that they should adopt and be done with. As a legal insurance requirement to reduce the overall liability of an enterprise, workers’ compensation should be handled according to best practices that start at the moment of injury or sickness. Following are six practices recommended by legal professionals dedicated to handling workplace injuries and their legal ramifications. Speed Is of the Essence Prompt attention to an injury or to the report of a work-related illness should be addressed as soon as possible. To this...

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5 Secrets to Establishing a Terrific Online Reputation for Your Business

Nearly everyone today is using the internet to search for products and services, company reviews, or just sharing information on social media platforms. That information stays visible and shows up in searches, so it’s important to manage your online reputation. Otherwise, a single negative comment may be doing more damage than multiple good ones, even months or years later. Here are five secrets for building up a reputation that will survive in the long run. 1. Invite User Feedback Positive feedback will help build trust. Most users have greater confidence in personal reviews than any kind of advertising. The...

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