As a company manager, you are responsible for the protection of all sensitive corporate and personal data provided by your customers. Hackers usually steal names, employee identification numbers, addresses, credit card information and social security numbers to create fake identities. Protecting such information is not only good for your business but also a requirement by the law. You should employ the safest and most secure ways of protecting your customers’ data as your reputation and general survival in business will be at stake if they lose trust in your company. In order to safeguard your company’s survival, you can manage your customer data using the five tips discussed below.
1. Adding Firewalls, Layers of Protection and Anti-Virus Software
When it comes to protecting your customer data, there is never a chance of offering too much protection. You should see to it that you have added redundancy to your company’s security systems. A lot of black hats and hackers usually roam all over the internet looking for sites that are easy targets to infiltrate and steal personal as well as corporate data. Having multiple layers of top security software fortifies your systems from being hacked into thereby protecting your client information. The more difficult you make your website to hackers, the faster they will move onto others in the hope of getting easier targets.
2. Hiring a Professional
You can rely on a person who understands or has little knowledge on computer systems security to help you out. However, they are not the safest bet as there could be some latest tricks and ways used by crackers and hackers that they could not be aware of. You should go for a professional and seasoned IT security expert to be monitoring your company business activities and server to safeguard all information regarding your customers. As much as these experts charge highly for their services, you cannot equate your customers’ trust to any price.
3. Keeping Up with Software Upgrades
You should ensure that the software you use to block unauthorized access to your servers is updated and upgraded routinely to protect your company system against the most recent viruses. Even if you invest in the latest anti-hacker software, you must update it regularly to safeguard your data from the bad guys. Crackers and hackers are always looking for the slightest loophole to compromise your data, and it should be your duty not to give them any.
4. Limiting the Number of Persons Who can Access Customer Data
You should protect all your office computers and servers with a strong password thereby regulating the people who can view your customers’ personal data. You should also ensure that all former employees have their credentials changed and blocked to avoid a scenario where they compromise your customers’ data as a way of getting back at your company. Limiting the persons who can view your sensitive corporate data makes it hard for third parties to compromise them, and it is also easy to trace the culprit in case sensitive information leaks.
Embrace the Voice of Your Customers
If you want to build the most formidable defense against hackers and crackers, you should always listen to the voice of your customers in order to act on areas they feel are not well addressed. You should embrace the voice of customer (VOC) when laying out your company’s security system and measures in order to get their feedback and expectations. When you listen to your customers, you will be able to identify the areas that you must prioritize and customize various features, add-ons, and services to fully meet their wants and needs.
You should always treat your customer and client information with utmost respect just as you would any business asset. Customer information is a precious asset to your company that is worth protecting to your level best. There are so many crackers and hackers out there who are ever devising clever ways of going around your system in order to steal information from unprotected systems. Always strive to protect and guard selfishly what is rightfully yours.