Call and paging services are becoming a must for a lot of businesses, particularly those whose staff are constantly out of the office or even on the move. Of course, these kinds of systems are better suited to certain kinds of industries and businesses; the sole trader that is working 60 hours a week may simply need to hire a third party to organise appointment and manage incoming call for instance. On another level, we are seeing paging systems take over the food and beverage industry, enabling staff to essentially talk to each another (and their customers) while on the move. Let’s take a look at how these systems work.
Pagers for Customers
Paging systems are being used throughout the food and beverage industry in Australia, so you may well have used them yourself. They are particularly effective in a large takeaway or sit down restaurants. Rather than the customer having to loiter around and try to predict when their order will be ready, they are given a pager and can take a walk around the block or run other errands. When the order is ready, the staff will dial up the pager, which will go off, signaling to the customer to return to the restaurant and pick up their food/coffee. It works the same way when a customer is waiting for a table at peak times.
The benefits of this for both the restaurant and the customer are quite obvious. It invariably means less traffic in the restaurant, which means less stress and chaos for staff and customers alike. It can also help customers manage their time effectively.
Some restaurants will provide pagers at the tables, allowing customers to summon wait staff with the click of a button. As we all know it can be quite frustrating trying to get the attention of staff to make an order or collect the bill.
Pagers for Staff
Wireless paging systems can also be used for communication purposes between staff members. Each waiter, for instance, will have a pager on their person and it is activated when a meal is ready. This means that wait staff doesn’t need to be constantly returning to the kitchen every few minutes to check if orders have come out and ensured that customers get their food as soon as it’s ready. It works the same way with drinks from the bar and helps wait staff to use their time more efficiency and better serve the customers’ needs. This, in turn, improves customer satisfaction and makes it more likely they’ll return at a later date.
These paging systems are wireless but do not require the Internet to operate, functioning reliably perfectly within a long range radius with few if any connection problems. They are also relatively inexpensive from certain providers and are very easy to use and set up.
Most importantly, they facilitate a stress-free restaurant environment. If you’ve ever been in a situation where you’re waiting for a table in a restaurant, you’ll know that it isn’t exactly pleasant. You don’t want to leave for fear of giving up your place in line, and you’re usually on edge watching for that moment when your table comes available. The front of the restaurant is usually crowded as a result. Having a pager system in place allows customers to relax and go and do something else, confident that they’ll get their table when it’s ready. This can have the same effect on staff, which helps improve productivity.
About the Author:
David Nicoll is a freelance writer and an independent blogger who writes for customer service, virtual assistance and business solution related niches like Call Service.